By Jon Cho
In the past few months, we’ve been collecting your feedback and input so we can make GoToAssist better. And with your help, we’ve made a number of changes in the latest GoToAssist releases that should improve your support — and make working in our solution easier than ever.
GoToAssist Remote Support:
With our latest iOS release, we’ve used your feedback to improve mouse usability and two-finger scroll gesture support.
Think it’s just iOS we’re working on? Think again. We’ve introduced features that allow experts to help their Android mobile users as well. Now while you’re in a session with any Android device, you can click the Diagnostics button to get the mobile device’s system info, such as the model number, a list of applications, the available memory and CPU. (You can also get diagnostic info using chat commands.) You can change…
View original post 255 more words